Island Lake Lodge has received the Employees First Award at the 2018 Tourism Industry Awards in Kelowna. Matt Kuhn Photography/Island Lake lodge

Fernie operator wins tourism award

Island Lake Lodge recognised for “inclusive, team-oriented culture” at 2018 Tourism Industry Awards.

Island Lake Lodge staff have been revealed as the most satisfied in B.C.

The Fernie business received the Employees First Award at the 2018 Tourism Industry Awards, which were held as part of the B.C. Tourism Industry Conference in Kelowna on Friday, March 9.

The award recognises a B.C. tourism industry employer who has upheld high standards of excellence in human resources and people management practices.

Island Lake Lodge Director of Sales and Marketing Mike McPhee said their employees were important to the success of the company.

“They are the very foundation of the brand and business and their stories are integrated into the overall story of the company,” he said.

“We have strived to be a modern employer with an offering of unique benefits, perks, flexibility, continual training and education, and a collaborative atmosphere.”

Initiatives such as end-of-season awards and giveaways have led to an increase in retention rates at Island Lake Lodge, with 90 per cent of staff returning for the 2017 season.

The operator is also ranked no. 1 in the speciality lodging category in Fernie on Tripadvisor and received a Certificate of Excellence.

“Island Lake Lodge’s inclusive, team-oriented culture contributes to a high level of employee satisfaction, which in turn leads to high levels of guest satisfaction,” said Arlene Keis, CEO of award sponsor go2HR.

“By providing a work environment that employees can grow, thrive, and take pride in, Island Lake puts their employees first and boasts an impressive retention rate, setting a fine example for our industry as an employer. We congratulate the Island Lake Lodge team on their achievements.”

For the full list of award winners, visit bctourismconference.ca/awards.

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