Island Lake Lodge has received the Employees First Award at the 2018 Tourism Industry Awards in Kelowna. Matt Kuhn Photography/Island Lake lodge

Island Lake Lodge has received the Employees First Award at the 2018 Tourism Industry Awards in Kelowna. Matt Kuhn Photography/Island Lake lodge

Fernie operator wins tourism award

Island Lake Lodge recognised for “inclusive, team-oriented culture” at 2018 Tourism Industry Awards.

Island Lake Lodge staff have been revealed as the most satisfied in B.C.

The Fernie business received the Employees First Award at the 2018 Tourism Industry Awards, which were held as part of the B.C. Tourism Industry Conference in Kelowna on Friday, March 9.

The award recognises a B.C. tourism industry employer who has upheld high standards of excellence in human resources and people management practices.

Island Lake Lodge Director of Sales and Marketing Mike McPhee said their employees were important to the success of the company.

“They are the very foundation of the brand and business and their stories are integrated into the overall story of the company,” he said.

“We have strived to be a modern employer with an offering of unique benefits, perks, flexibility, continual training and education, and a collaborative atmosphere.”

Initiatives such as end-of-season awards and giveaways have led to an increase in retention rates at Island Lake Lodge, with 90 per cent of staff returning for the 2017 season.

The operator is also ranked no. 1 in the speciality lodging category in Fernie on Tripadvisor and received a Certificate of Excellence.

“Island Lake Lodge’s inclusive, team-oriented culture contributes to a high level of employee satisfaction, which in turn leads to high levels of guest satisfaction,” said Arlene Keis, CEO of award sponsor go2HR.

“By providing a work environment that employees can grow, thrive, and take pride in, Island Lake puts their employees first and boasts an impressive retention rate, setting a fine example for our industry as an employer. We congratulate the Island Lake Lodge team on their achievements.”

For the full list of award winners, visit bctourismconference.ca/awards.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Caleb Wykes, Jade Daniel and Alicia Dennis celebrate Australia Day at the Fernie Hotel and Pub. (Soranne Floarea/ The Free Press)
Fernie Hotel celebrates the land down under

Sausages sizzled and Vegemite was spread as The Fernie Hotel celebrated Australia Day on Jan. 26.

Teck today announced the development of a new centralized office building in Sparwood, B.C. File photo
What’s in a brand? Sparwood logo turns 10

The five-point star and branding has adorned the district’s properties since 2011

A Half-moon hairstreak butterfly. (Image courtesy of Calgary Zoo)
Parks Canada, Calgary Zoo work to conserve butterflies in Waterton Lakes

Parks Canada will contribute $289,000 over three years for the project

Freshies barista, Craig Stoner at the new cafe location. (Scott Tibballs / The Free Press)
Freshies settles into new space

The new locatiom on 2nd Ave gives the popular cafe more space

Castlegar Sculpturewalk 2020 – 10 Year Anniversary Sand Sculpture. (Submitted/CBT)
CBT arts and culture grant program now accepting applications

Apply through the Kootenay Columbia Cultural Alliance

Dr. Penny Ballem, a former deputy health minister, discusses her role in leading B.C.’s COVID-19 vaccination program, at the B.C. legislature, Jan. 22, 2021. (B.C. government)
B.C. holds steady with 407 new COVID-19 cases Tuesday

14 deaths, no new outbreaks in the health care system

Jonathon Muzychka and Dean Reber are wanted on Canada-wide warrants. (Courtesy of Victoria Police Department)
Convicted killer, robber at large after failing to return to facility: Victoria police

Dean Reber, 60, and Jonathon Muzychka, 43, may be together

B.C. Premier John Horgan listens during a postelection news conference in Vancouver on Sunday, Oct. 25, 2020. THE CANADIAN PRESS/Darryl Dyck
30% of B.C. recovery benefit applications held up in manual review

The province says 150 staff have been reassigned to help with manually reviewing applications

Adam Dergazarian, bottom center, pays his respect for Kobe Bryant and his daughter, Gianna, in front of a mural painted by artist Louie Sloe Palsino, Tuesday, Jan. 26, 2021, in Los Angeles. (AP Photo/Jae C. Hong)
Kobe Bryant’s presence remains strong a year after his death

Tuesday marks the grim anniversary of the crash that took their lives

Cannabis bought in British Columbia (Ashley Wadhwani/Black Press Media)
Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

Surrey RCMP are investigating after a pedestrian was struck and killed at 183 Street and Highway 10 Friday night. (File photo)
The Brucejack mine is 65 km north of Stewart in northwestern B.C. (Pretivm Photo)
B.C. mine executives see bright gleam in post-COVID future

Low carbon drives demand for copper, steelmaking coal

In this Dec. 18, 2020 photo, pipes to be used for the Keystone XL pipeline are stored in a field near Dorchester, Neb.  THE CANADIAN PRESS/AP-Chris Machian /Omaha World-Herald via AP
Canadians divided over Keystone pipeline, despite U.S. president’s permit pullback

Two-thirds of Canadians think Biden’s decision was a “bad thing” for Alberta

A woman wearing a protective face mask to curb the spread of COVID-19 walks past a mural in Victoria, B.C., on Monday, Dec. 7, 2020. THE CANADIAN PRESS/Marissa Tiel
5 big lessons experts say Canada should learn from COVID-19

‘What should be done to reduce the harms the next time a virus arises?’ Disease control experts answer

Most Read