Island Lake Lodge has received the Employees First Award at the 2018 Tourism Industry Awards in Kelowna. Matt Kuhn Photography/Island Lake lodge

Fernie operator wins tourism award

Island Lake Lodge recognised for “inclusive, team-oriented culture” at 2018 Tourism Industry Awards.

Island Lake Lodge staff have been revealed as the most satisfied in B.C.

The Fernie business received the Employees First Award at the 2018 Tourism Industry Awards, which were held as part of the B.C. Tourism Industry Conference in Kelowna on Friday, March 9.

The award recognises a B.C. tourism industry employer who has upheld high standards of excellence in human resources and people management practices.

Island Lake Lodge Director of Sales and Marketing Mike McPhee said their employees were important to the success of the company.

“They are the very foundation of the brand and business and their stories are integrated into the overall story of the company,” he said.

“We have strived to be a modern employer with an offering of unique benefits, perks, flexibility, continual training and education, and a collaborative atmosphere.”

Initiatives such as end-of-season awards and giveaways have led to an increase in retention rates at Island Lake Lodge, with 90 per cent of staff returning for the 2017 season.

The operator is also ranked no. 1 in the speciality lodging category in Fernie on Tripadvisor and received a Certificate of Excellence.

“Island Lake Lodge’s inclusive, team-oriented culture contributes to a high level of employee satisfaction, which in turn leads to high levels of guest satisfaction,” said Arlene Keis, CEO of award sponsor go2HR.

“By providing a work environment that employees can grow, thrive, and take pride in, Island Lake puts their employees first and boasts an impressive retention rate, setting a fine example for our industry as an employer. We congratulate the Island Lake Lodge team on their achievements.”

For the full list of award winners, visit bctourismconference.ca/awards.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Mugshots Cafe: renovated and reopened

The Fernie-favourite once again has its doors open to the public

Pick all your apples and save the bears

As summer ends, bears become more active looking for food

Citing stability, B.C. Premier calls snap election for Oct. 24

John Horgan meets with Lieutenant Governor to request vote

B.C. Premier announces fall election

Kootenay East MLA Tom Shypitka reacts to election announcement

Interior Health reports three additional COVID-19 cases in region

The number of cases in the region since the beginning of the pandemic are now at 492

B.C. reports 91 new cases as officials remain worried over ‘clusters of COVID-19

There have now been a total of 8,395 cases in B.C. since the pandemic began

Four more cases of COVID-19 in Interior Health

There are 31 active cases in isolation in the health region

Canada’s active COVID-19 cases top 10,000 as daily new cases triple over the past month

Dr. Tam repeated her warning to young people, who have made up the majority of recent cases

First 8 months of fatal overdoses in B.C. have now exceeded 2019 death toll

Nine people died every two days in August, BC Coroners Service data shows

Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

Liberal effort to reset policy agenda panned by rivals as too much talk, not action

Trudeau said it’s ‘all too likely’ families won’t be able to gather for Thanksgiving next month

Totem pole considered cultural appropriation removed from Nelson’s Hume School

The pole had also become rotted and was seen as dangerous to students

‘Show us the money’ for cannabis, local governments tell B.C.

Municipal tax, transit revenues falling as costs rise

‘It’s a boy’: Southern Resident killer whale calf born to J Pod is healthy, researchers say

J35 had previously done a ‘Tour of Grief,’ carrying her dead calf for 17 days

Most Read