FILE – An Air Canada jet takes off from Halifax Stanfield International Airport in Enfield, N.S. on Thursday, March 8, 2012. (Contributed)

Air passenger advocacy group asks top court to hear ticket refund case

Air Passenger Rights founder Gabor Lukacs says the CTA’s statements mislead the public

An advocacy group is asking the Supreme Court of Canada to hear a case on passenger refunds as frustration over flights cancelled due to the COVID-19 pandemic continues to simmer.

The Air Passenger Rights organization has sought leave to appeal a Federal Court of Appeal decision that dismissed the group’s attempt to compel the Canadian Transportation Agency to promptly remove a statement on refunds from its website.

The CTA said in March that airlines have a right to issue travel credits instead of a refund for cancelled trips in the “current context,” though the agency later clarified that the online statement was “not a binding decision.”

Canadian airlines have generally avoided offering reimbursement to customers whose flights were called off because of the coronavirus crisis, with carriers citing the agency’s position in complaint responses and in answer to analyst questions.

Air Passenger Rights founder Gabor Lukacs says the CTA’s statements mislead the public about their right to a refund and contradict the quasi-judicial body’s previous decisions.

The pandemic has devastated the airline industry, with billions of dollars in losses for Canadian carriers amid grounded flights and tight international borders.

Since February, passengers have filed a handful of proposed class-action lawsuits and three petitions garnering more than 109,000 signatures that call for customer reimbursement.

The CTA did not immediately respond to requests for comment.

The Canadian Press

Air TravelCoronavirus

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Conservation Officers seek public assistance

A mule deer buck was poached within Elkford town limits

Two new COVID-19 cases reported in Interior Health

The total number of Interior Health cases since the beginning of the pandemic is now at 522

Annual Elk Valley Pride Festival paints the town rainbow

Festivities began with a spirited Pride Bike Parade and flag raising ceremony

City of Fernie installs new railway safety decals

Part of Rail Safety Week, the initiative promotes railway safety at one of Fernie’s busy crossings

MP Morrison faults federal Throne Speech as new Parliament session begins

Kootenay-Columbia representative criticizes a lack of focus on jobs, support for resource sector

B.C. records 98 more COVID-19 cases, most in Lower Mainland

One new senior home outbreak, Surrey Memorial outbreak over

PHOTOS: 2nd calf in a month confirmed among Southern Resident killer whale pod

Center for Whale Research said they will eagerly await to observe the calf to evaluate its health

2 British Columbians arrested, 3 at large in massive Alberta drug bust

Eight people are facing 33 charges in what police have dubbed Project Incumbent

97 distressed horses, cats and dogs seized from farm in Princeton

RCMP assisted as BC SPCA executed search warrant

Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

$250K reward offered as investigation continues into Sea to Sky Gondola vandalism

Police also asking for specific footage of Sea to Sky highway around time of incident

Trudeau ‘disappointed’ by RCMP treatment of Sikh officers over mask issue

World Sikh Organization of Canada said taking Sikh officers off the front lines constitutes discrimination

Liberals reach deal with NDP on COVID-19 aid bill, likely averting election

NDP and the Liberals have reached an agreement on COVID-19 sick-leave

Money laundering inquiry delayed over of B.C. election: commissioner

Austin Cullen says the hearings will start again on Oct. 26

Most Read