Black Press Media files

Canada’s ‘universal call blocking’ system seen as partial answer to big nuisance

CRTC estimates 40 per cent of complaints about unwanted calls involve caller-ID spoofin

Thursday marks the official arrival of a system to block some types of nuisance calls, although even its supporters have said it offers only a partial solution to a complex problem facing Canadians.

The Canadian Radio-television and Telecommunications Commission has said it receives 80,000 to 90,000 complaints annually about unwanted phone calls.

It gave carriers until Dec. 19 to put in place “universal call blocking” or an equivalent system at the network level to stop blatantly spoofed numbers such as 000-000-0000.

But the CRTC estimates 40 per cent of complaints about unwanted calls involve caller-ID spoofing, some of which will evade universal call blocking by using more sophisticated tricks to pretend to be from legitimate callers.

One well-known scam, for instance, uses apparently legitimate phone numbers to make threatening calls supposedly from police or tax officials.

Among other things, the CRTC wants carriers to put in place a system for tracing the origin of spam calls — and has given them until March 2020 to present a report of the traceback system.

The regulator also wants Canadian carriers to adopt a new framework used in parts of the United States, known by the acronym STIR/SHAKEN, to let customers with mobile or Internet Protocol phones gauge the trustworthiness of calls.

The CRTC has set Sept. 30, 2020, as its target for having STIR/SHAKEN in place.

In the meantime, the regulator urges consumers to file complaints to Canada’s do not call list at lnnte-dncl.gc.ca or 1-866-580-DNCL (3625) or 1-888-DNCL-TTY (362-5889) for the hearing impaired.

The Canadian Press

Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Incumbent MLA Tom Shypitka is contesting Kootenay East for the BC Liberals. (Scott Tibballs / The Free Press)
Wilkinson would have been a great premier: Shypitka

Re-elected Kootenay East MLA responds to resignation of party leader

NDP headquarters on election night, Oct. 24, 2020. (Katya Slepian/Black Press Media)
ELECTION 2020: Live blog from B.C. party headquarters

BC NDP projected to win majority government – but celebrations will look different this election

Tom Shypitka, pictured with his campaign team. on election night, Oct. 24, 2020. Trevor Crawley photo
Updated: Shypitka wins second term; BC NDP cruise to majority

“Election Days,” rather than “Election Day,” may be the more accurate term… Continue reading

B.C. Green Party leader Sonia Furstenau outlines her party's climate action platform at Nanaimo's Vancouver Island Conference Centre earlier this month. (News Bulletin file photo)
Green leader Furstenau declared victor in her home riding on Vancouver Island

Cowichan Valley voters elect freshly minted party leader for her second term

John Horgan has been re-elected the MLA for Langford-Juan de Fuca. (File-Black Press)
Horgan trounces challengers to be re-elected in his Vancouver Island riding

MLA has represented constituency of Langford-Juan de Fuca and its predecessors since 2005

FILE – Provincial Health Officer Dr. Bonnie Henry provides the latest update on the COVID-19 pandemic in the province during a press conference in the press theatre at Legislature in Victoria, B.C., on Thursday, October 22, 2020. THE CANADIAN PRESS/Chad Hipolito
B.C. shatters COVID-19 records with 817 weekend cases; masks now expected indoors

Three people have died over the past three reporting periods

A nurse performs a test on a patient at a drive-in COVID-19 clinic in Montreal, on Wednesday, October 21, 2020. THE CANADIAN PRESS/Paul Chiasson
Interior Health sees 31 new cases of COVID-19 over record-breaking weekend

Eighty-six cases remain active and one person is hospitalized with the virus

RCMP have released more details regarding what led up to an arrest caught on video in Williams Lake Sunday, Oct. 26. (Facebook video screenshot)
Review launched after ‘high-risk, multi-jurisdictional’ chase, arrest in Williams Lake

RCMP launching a full review and code of conduct investigation

Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

(Pxfuel)
B.C. limits events in private homes to household, plus ‘safe six’ amid COVID-19 surge

Henry issued a public health order limiting private gatherings to one household, plus a group of ‘safe six’ only

B.C. Liberal Leader Andrew Wilkinson speaks during a drive-in car rally campaign stop at a tour bus operator, in Delta, Saturday, Oct. 17, 2020. THE CANADIAN PRESS/Darryl Dyck
Andrew Wilkinson stepping down as B.C. Liberal leader

Will stay on until the next party leader is chosen

VicPD and B.C. Conservation Officer Service teamed up to free two bucks who were entangled in a fishing net and dragging a wheelbarrow sized piece of driftwood behind them. (VicPD)
VIDEO: Police, B.C. Conservation help two bucks caught in one fishing net

Bucks were also dragging a wheelbarrow sized piece of driftwood behind them

A heavy police presence was spotted in Lumby, Monday, Oct. 26, 2020. (Facebook)
Police situation leads to ‘hold and secure’ at North Okanagan school

Police call for social media blackout in ongoing incident

École de l’Anse-au-sable. (Google Maps)
COVID-19 outbreak forces closure of Kelowna school

The outbreak is the first within B.C.’s school system since classes resumed back in September

Most Read