New national emergency alert system fails first test

It’s expected to roll out in British Columbia and Alberta on Wednesday

A text message from Telus is seen on a smart phone in Toronto on Friday, May 4, 2018. Mobile devices across Canada will be buzzing a little more than usual this week as emergency management officials test the new nationwide public alerting system. THE CANADIAN PRESS/Graeme Roy

A glitch in the new national public alert system for mobile devices affected the entire province of Quebec on Monday, said a CRTC spokeswoman, while in Ontario the test warning messages appeared to be hit and miss.

Shortly after the test was scheduled to reach mobile devices in Ontario, at 1:55 p.m. ET, social media was flooded with messages from people confirming they had received the signal, others who had not and still others who appeared startled or even surprised by it.

“I forgot that we were getting that emergency alert testing on our phones,” wrote one Twitter user, going only by Mary.

“But I got forcibly reminded, all right. And there is not enough hot chocolate in the world to calm me down right now.”

Another Twitter user, Brent Morris, wrote that some people at his office got the alert on their phones, but he didn’t.

“I guess if the world ends, I’m the last to know,” he quipped.

For those who did receive it the message read, in part, “This is a test of Ontario’s Alert Ready System. There is no danger to your health or safety.”

In Quebec, where the test did not go as planned shortly before 10 a.m., the problem did not originate with cellphone service providers but appears to have occurred between emergency management in the province and Pelmorex Corp., which operates the system, said the CRTC’s Patricia Valladao.

“The alerts are actually coming from the emergency management in the region and then it goes to Pelmorex,” Valladao said.

In an email to The Canadian Press, Pelmorex issued a statement explaining what happened.

“A space incorrectly included in the coding prevented the Alert Ready System from sending the Quebec test message to compatible wireless devices earlier this morning,” it read, adding the misconfiguration was quickly corrected.

The statement also pointed out the Quebec test “did broadcast successfully on TV and radio.”

In Ontario, the test alerts were also expected to be broadcast across TV and radio airwaves, but in some cases no messages were seen on TV screens.

READ MORE: Alert tests roll out for B.C. and Alberta on Wednesday

Valladao pointed out at least it was just a test and not a real emergency. “That’s why they were running tests — to see if something went wrong.”

Depending on settings, users with compatible devices connected to an LTE network were expected to hear a tone similar to an ambulance siren or feel a vibration for eight seconds. Devices that were turned off would not receive the signal but phone users receiving the alerts would have heard their conversations interrupted by a sound similar to a call-waiting tone.

The tests were being conducted after the Canadian Radio-television and Telecommunications Commission ordered wireless providers to implement the system to distribute warnings of imminent safety threats, such as tornadoes, floods, Amber Alerts or terrorist threats.

A similar system is already used in the United States and made headlines earlier this year when an emergency official in Hawaii mistakenly sent an alert about a potential incoming ballistic missile.

A report issued last month by the U.S. Federal Communications Commission said the false alarm, which went uncorrected for 38 minutes after being transmitted and caused widespread panic across the Pacific islands state, was a result of human error and inadequate safeguards.

“The CRTC has no insights with respect to what occurred in Hawaii, other than what has been reported in the media,” the regulator said.

But it added that Canada has safeguards in place to prevent false signals from being distributed to mobile devices.

Unlike wireless emergency alerts issued in the United States, Canada’s system requires a specific vibration cadence, alert tone and banner to notify users of an emergency.

As well, the emergency alerts are not text — or SMS — messages, but are distributed using what’s known as cell broadcast technology. The messages can’t be tracked by service providers so they can’t tell who has or has not received the alert, the CRTC said.

Here are the scheduled times for tests scheduled for later this week outside Ontario and Quebec. All times are local:

Wednesday:

  • Yukon 1:30 p.m.
  • Northwest Territories 1:55 p.m.
  • Alberta 1:55 p.m.
  • British-Columbia 1:55 p.m.
  • Saskatchewan 1:55 p.m.
  • Manitoba 1:55 p.m.
  • Newfoundland and Labrador 1:55 p.m.
  • Nova Scotia 1:55 p.m.
  • Prince Edward Island 1:55 p.m.
  • New-Brunswick 6:55 p.m.

The Canadian Press

Like us on Facebook and follow us on Twitter.

Just Posted

Spike in Jaffray bear calls cause for concern

In 2018 there were 38 calls about bears spotted in the Jaffray area, compared to one call in 2017.

Snow on the way for Elk Valley

Winter weather advisory issued for East Kootenay with up to 15cm of snow expected over the next week

Snow removal still an issue for mobility challenged in Fernie

Disability advocate sees little improvement in sidewalk clearing; City promises to review policy

Sparwood trails community growing

Sparwood Trails Alliance grows trail network, membership; hosting fatbike event February 2

Huge demand for youth funding in the Elk Valley

Emily Brydon Youth Foundation overwhelmed by 2018/19 winter applications from local youth

B.C. opioid crisis to get same world-renowned treatment approach as HIV/AIDS

A program that focuses on treatment as prevention will roll out Jan. 17

B.C. government extends coastal log export rules for six months

Premier John Horgan talks forest policy at loggers’ convention

B.C. pair accused of ‘honour-killing’ in India to be extradited within days

Malkit Kaur Sidhu and Surjit Singh Badesha are accused of conspiracy to commit murder

OPINION: Jaffray bear meeting good first step, but not enough

A large number of individuals attended the grizzly bear meeting in Jaffray… Continue reading

Netflix rejects request to remove Lac-Megantic images from ‘Bird Box’

At least two shows on Netflix’s Canadian platform briefly use actual footage of the 2013 tragedy

FOCUS: Canada’s revamped impaired driving law brews ‘potential for injustice’

There must be ‘trigger’ for cops to come knocking, Surrey MP says

Barack Obama to speak at Vancouver event

Former U.S. president will speak with board of trade in March

Former welfare clients still owed money, B.C. Ombudsperson says

Investigation found 2,600 people docked illegally for earning income

Prince George could get province’s second BC Cannabis Store

The first brick-and-mortar government retail location opened in Kamloops on Oct. 17

Most Read