Abbotsford International Airport File photo

Sunwing vacation passengers left at Abbotsford airport

YXX staffers receive praise for help to passengers; airline criticized

A plane-load of Victoria-bound passengers was left in Abbotsford late Saturday night and told to make their own way back to Vancouver Island after weather diverted their flight from Mexico.

And while the experience has left at least one passenger unhappy with the their airline’s performance, he and others have given glowing reviews to staff at Abbotsford International Airport for dealing with the incident.

Salter, his wife, daughter and 10-year-old granddaughter, were among more than 100 passengers scheduled to fly from Mexico to Victoria Saturday evening on a Viva Aerobus flight chartered by Sunwing Vacations. Instead, heavy fog diverted the passengers’ flight to Abbotsford, where the jet landed at 11:30 p.m. Forty-five minutes after that, the passengers were told to get off the plane and moved into a secure area. Several hours of uncertainty ensued, and Salter said it was past 4 a.m. by the time passengers were told they wouldn’t be flown to Abbotsford and would have to make their own way home.

While he said that was unpleasant, Salter said airport staff, and particularly operations technician Curtis Chaplin, for helping passengers. That included buying as much food as possible from a local Tim Hortons, getting quotes from a bus company, and arranging for taxis once it became clear that would be the best way for passengers to make it home.

“It was the airport that looked after us,” he said. “It wasn’t just good, it was outstanding.”

Several other YXX staffers also remained at the airport well past the end of their normal shifts to help the passengers. Airport officials say they have received several emails of thanks from passengers.

Salter said the taxis finally left Abbotsford around 6 a.m. After missing the 7 a.m. ferry, Salter and his family made it on the 9 a.m. sailing. It was 1:30 p.m. by the time the family finally made it home.

“We feel abandoned by Sunwing,” he said.

He said he has received an apology and a $150 voucher for a future Sunwing vacation, but has not been reimbursed for the cab fares or ferry expenses. And after the weekend’s experience, he’s not excited about the coupon.

In a statement to The News, Sunwing confirmed the delay and said it couldn’t comment on the diversion itself. But a spokesperson wrote:

“We were informed by Viva Aerobus that our customers experienced a delay in disembarking as Abbotsford Airport does not have a customs agent on duty 24 hours and so it was necessary to reopen customs to meet the flight. Our passenger care team then attempted to source hotel accommodation locally or secure onward ground transportation for our customers to reach Victoria. Unfortunately, given that the diversion occurred in the early hours of Sunday morning, they were unsuccessful in doing so. Customers were then advised to retain their taxi receipts for their onward travel back to Victoria and submit them for a refund. We sincerely regret that extreme weather impacted our customers’ return home and have extended a future travel voucher to them to the value of $150 per person as gesture of goodwill.”


@ty_olsen
tolsen@abbynews.com

Like us on Facebook and follow us on Twitter.

Just Posted

Spike in Jaffray bear calls cause for concern

In 2018 there were 38 calls about bears spotted in the Jaffray area, compared to one call in 2017.

Snow on the way for Elk Valley

Winter weather advisory issued for East Kootenay with up to 15cm of snow expected over the next week

Snow removal still an issue for mobility challenged in Fernie

Disability advocate sees little improvement in sidewalk clearing; City promises to review policy

Sparwood trails community growing

Sparwood Trails Alliance grows trail network, membership; hosting fatbike event February 2

Huge demand for youth funding in the Elk Valley

Emily Brydon Youth Foundation overwhelmed by 2018/19 winter applications from local youth

B.C. opioid crisis to get same world-renowned treatment approach as HIV/AIDS

A program that focuses on treatment as prevention will roll out Jan. 17

In limbo: Leftover embryos challenge clinics, couples

Some are outright abandoned by people who quit paying storage fees and other couples struggle with tough decisions

BREAKING: Jury finds man accused of killing B.C. girl, 12, guilty

Twelve-year-old Monica Jack disappeared in May 1978 while riding her bike along a highway in Merritt, B.C.

B.C. government extends coastal log export rules for six months

Premier John Horgan promises reform at loggers’ convention

B.C. pair accused of ‘honour-killing’ in India to be extradited within days

Malkit Kaur Sidhu and Surjit Singh Badesha are accused of conspiracy to commit murder

OPINION: Jaffray bear meeting good first step, but not enough

A large number of individuals attended the grizzly bear meeting in Jaffray… Continue reading

Netflix rejects request to remove Lac-Megantic images from ‘Bird Box’

At least two shows on Netflix’s Canadian platform briefly use actual footage of the 2013 tragedy

FOCUS: Canada’s revamped impaired driving law brews ‘potential for injustice’

There must be ‘trigger’ for cops to come knocking, Surrey MP says

Barack Obama to speak at Vancouver event

Former U.S. president will speak with board of trade in March

Most Read