Abbotsford International Airport File photo

Sunwing vacation passengers left at Abbotsford airport

YXX staffers receive praise for help to passengers; airline criticized

A plane-load of Victoria-bound passengers was left in Abbotsford late Saturday night and told to make their own way back to Vancouver Island after weather diverted their flight from Mexico.

And while the experience has left at least one passenger unhappy with the their airline’s performance, he and others have given glowing reviews to staff at Abbotsford International Airport for dealing with the incident.

Salter, his wife, daughter and 10-year-old granddaughter, were among more than 100 passengers scheduled to fly from Mexico to Victoria Saturday evening on a Viva Aerobus flight chartered by Sunwing Vacations. Instead, heavy fog diverted the passengers’ flight to Abbotsford, where the jet landed at 11:30 p.m. Forty-five minutes after that, the passengers were told to get off the plane and moved into a secure area. Several hours of uncertainty ensued, and Salter said it was past 4 a.m. by the time passengers were told they wouldn’t be flown to Abbotsford and would have to make their own way home.

While he said that was unpleasant, Salter said airport staff, and particularly operations technician Curtis Chaplin, for helping passengers. That included buying as much food as possible from a local Tim Hortons, getting quotes from a bus company, and arranging for taxis once it became clear that would be the best way for passengers to make it home.

“It was the airport that looked after us,” he said. “It wasn’t just good, it was outstanding.”

Several other YXX staffers also remained at the airport well past the end of their normal shifts to help the passengers. Airport officials say they have received several emails of thanks from passengers.

Salter said the taxis finally left Abbotsford around 6 a.m. After missing the 7 a.m. ferry, Salter and his family made it on the 9 a.m. sailing. It was 1:30 p.m. by the time the family finally made it home.

“We feel abandoned by Sunwing,” he said.

He said he has received an apology and a $150 voucher for a future Sunwing vacation, but has not been reimbursed for the cab fares or ferry expenses. And after the weekend’s experience, he’s not excited about the coupon.

In a statement to The News, Sunwing confirmed the delay and said it couldn’t comment on the diversion itself. But a spokesperson wrote:

“We were informed by Viva Aerobus that our customers experienced a delay in disembarking as Abbotsford Airport does not have a customs agent on duty 24 hours and so it was necessary to reopen customs to meet the flight. Our passenger care team then attempted to source hotel accommodation locally or secure onward ground transportation for our customers to reach Victoria. Unfortunately, given that the diversion occurred in the early hours of Sunday morning, they were unsuccessful in doing so. Customers were then advised to retain their taxi receipts for their onward travel back to Victoria and submit them for a refund. We sincerely regret that extreme weather impacted our customers’ return home and have extended a future travel voucher to them to the value of $150 per person as gesture of goodwill.”


@ty_olsen
tolsen@abbynews.com

Like us on Facebook and follow us on Twitter.

Just Posted

Gay minister challenges preconceptions

Andrea Brennan serves Fernie at pivotal time in church’s history

Documentary reveals Fernie’s role in WWI internment operations

That Never Happened to screen on 100th anniversary of Morrissey internment camp closure

Environmental monitoring meeting in Elkford tonight

Meeting to focus on environmental monitoring programs at Teck coal mines in the Elk Valley

VIDEO: This is what buying legal pot in B.C. looks like

Take a look inside B.C.’s first and only legal pot shop located in Kamloops

Elkford councillor Joe Zarowny remembered

The District of Elkford today announced the passing of long time councillor,… Continue reading

B.C. NDP retreats again on empty-home tax for urban areas

Rate reduced for all Canadians, dissident mayors to get annual meeting

Meet the City of Fernie candidates

Voters in Fernie will vote for one Mayor, six Councillors and one School Board Trustee on October 20

Meet the District of Sparwood candidates

Voters in Sparwood will vote for one Mayor and six Councillors on October 20

Meet the District of Elkford candidates

The Elkford Chamber of Commerce will host an All Candidates Forum on October 4

Candidates reminded to steer clear of the polls, except to vote

Elk Valley election candidates have been reminded they must steer clear of… Continue reading

Canada’s top general takes aim at new reports of military sexual assault

Gen. Jonathan Vance is unhappy some troops continue to ignore his order to cease all sexual misconduct

Ignoring climate change poses potential catastrophe for B.C.

Fisheries scientist says ‘extraordinary challenges’ in water management lie ahead

Grow ops left in legal weeds

“I think people are going to get a big surprise that it’s not going to change things much.”

Driving with dope: Police talk rules on cannabis in the car

Even though pot is legal, you can’t smoke in the car

Most Read