Yesterday while travelling through the beautiful town of Fernie, which we always enjoy, a tire on my boat trailer literally blew up. I panicked and located the closest tire shop, which was Canadian Tire. I went in, not sure what might be able to be done on a Sunday afternoon right before closing time at 5 p.m. The fellow at the service desk directed me to the owner, Angus, who was hanging out behind the customer service counter with his staff. I told him what had happened and he immediately went into action. Came outside with me to look at the tire and checked if he had one in stock. Turns out he had one tire left of that size for a trailer. He insisted that he would change it along with one of his employees, even though Angus had his arm in a cast! When I was paying for the tire at the till, I was talking to the employee and telling her what a great experience this was. She said they all love Angus and he is an exceptional boss and owner.
What a fantastic experience for our family and I just wanted to send a “shout out” to Canadian Tire, Fernie and to Angus. Absolutely wonderful experience and when I offered to pay him extra for the install, he said, “no way – just pay it forward.” I did tip the employee who helped with the install, but was so taken aback by this experience and did pay it forward at another Fernie coffee shop yesterday afternoon.
Thanks to your town and especially to Angus and his team at Canadian Tire!
Marc and Maria St Pierre
Red Deer, Alberta