On April 1, my husband noticed his line of credit account was missing $1,938.86. Unable to contact his bank due to no one to get a hold of, he went to work extremely angry. He managed to talk to the woman that he deals with by contacting her at home. He was reassured that it would be looked into and the funds would be returned to his account the following day as long as he came in to sign a form which he did. The next morning I started making calls to Canada Post because on his banking info it said “Online banking payment to Canada Post visa” and spent countless hours trying to do what I believe his bank should have been doing. Apparently Canada Post red flagged and stopped the payment, thank goodness. They also had the name and account information of the person so I told my husband he should go to the RCMP to see about pursuing fraud charges. When he went to speak with them he was told they would not pursue, that it was up to his bank to do so. He then went back to his bank and they told him it had nothing to do with their banking system, that our computer had been hacked and are not going to pursue the matter either. I find it extremely unbelievable that no one is willing to take any sort of action! Yes our computer had been hacked somehow but nothing we can do about it? So, this hacker is going to get away with this considering the card company knows the identity of the individual but can’t release it until the RCMP get involved.
We are very frustrated and we have no idea what else to do about this matter. Since this has happened to us I have heard of and spoken to quite a few other people here in Sparwood that this has happened to and people need to be aware. We are extremely disappointed with the treatment of the bank my husband deals with as well. It has been one month since this has happened and the money has not been returned to his account. We use banks to protect our money and they are there to protect their clients, or so I thought until this happened. When I called and spoke to my own bank and explained what had happened to my husband’s account and to make sure my accounts/credit cards were not messed with (which they weren’t, what a blessing) they couldn’t believe his branch didn’t contact him due to it being suspicious activity which any normal bank would do. Sad thing we have our mortgage and loans with this bank as well.